Privacy Policy

Our Privacy Policy details what data we, Alexandra Designs Ltd, collect about you through your use of our website, and how this information is used and shared with other parties and your rights regarding this policy.

Data Collected

We only collect the data supplied by you through the ordering page, which includes your name, address and contact details; we do not receive or collect any payment data ourselves.  We may collect and retain data supplied by yourself, through any customer survey or feedback you complete either via our website, or other customer review platforms such as Trust Pilot.

Our website also utilises Cookies which collects data surrounding your use of our website in order to ensure you are provided with the best experience of our website. By utilising our website, we will assume that you are happy with the use of Cookies; see our Cookies Policy.

Payment Data

By using PayPal, as our secured payment process, we confirm that we do not receive any of the payment details you provide when completing your order, or making any other payments to Alexandra Designs Ltd.

Data Use

The data supplied by you through the ordering page is used to process and fulfil the order you place with us. By accepting our Terms and Conditions, we reserve the right that from time to time we may contact you for marketing purposes. You do however retain the right to opt out of this at any time. To be removed from our mailing and marketing list, please email your request to [email protected], and we will happily remove you from our marketing list.

Data Shared

The data supplied by you through the ordering page, will not be supplied to any outside companies or third party, except our manufacturer and our delivery team specialist, which is solely used to process and fulfil your order.

Data Stored

All data collected and stored about you through our website, will only be stored for up to a maximum of 12 years following the completion of your order. This period has been determined as reasonable and necessary, with regards to maintaining records for warranties.

Access to Your Data

You have the right at any time to request a copy of the data or information we have stored about you. Should you wish to obtain a copy of this information, please forward your request to [email protected].

You retain the right to request that we correct any inaccuracy, or remove all or part of any information we have stored on you. To exercise this right, please email your request detailing the correction, amendment or removal you would like us to make to [email protected].

Contact Us

If you have any concerns, queries or complaints surrounding our privacy policy and the information we hold on you, please contact us via email at [email protected]